Return Policy
At Heritage Christian Bookstore, we are committed to providing high-quality Christian books and products to our customers. Your satisfaction is important to us, and we stand behind the quality of our offerings.
Returns and Refunds
We only accept returns for defective books or products. If you receive a defective item, we will be happy to assist you with a replacement or refund under the following conditions:
- Eligibility for Return:
- The item must be defective due to manufacturing or shipping errors.
- The return request must be made within 7 days of receiving the product.
- Proof of purchase (order confirmation or receipt) is required.
- Return Process:
- Contact our customer service team at [email protected] to initiate the return.
- Provide details of the defect and, if possible, attach photos for quicker processing.
- Our team will provide instructions on how to return the item.
- Refund or Replacement:
- Once the defective item is received and inspected, we will issue a replacement or refund based on your preference.
- Refunds will be processed within 7-10 business days via the original payment method.
Non-Returnable Items
- Items not classified as defective (e.g., accidental damage, wear and tear, or dissatisfaction unrelated to defects) cannot be returned.
- Digital products or eBooks are non-refundable.
Contact Us
For questions or concerns about our return policy, please reach out to us at [email protected].
Thank you for choosing Heritage Christian Bookstore!